Today, during a discussion about aggressive owners, Prof F. (who's from Canada and has - despite over ten years in German speaking countries - still problems with the language) told us about one encounter last week. He said: "Because my German's not very good, I have the advantage. They have to try and understand me. It takes away a lot of their force."
I never thought of it this way. But he's right. If you're talking to someone who has just warmed up and is starting a rant, making them stop and concentrate on understanding what you're saying will probably help.
And to keep the level of randomness in this journal up:
How exactly did I manage to scrub away the skin on the back of my neck while drying my hair? Maybe I should think about buying softener.